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FAQ – Laptops

FAQ

Q. How long will it take for my order to arrive?
Once your order has been completed, you can expect your item to arrive within 1-6 days. We ship the next day!

Q. How do I find out where my package is?
After your purchase you are immediately sent a confirmation of your purchase. The tracking number will be updated and emailed to you within 30 minutes of your purchase.

Q. What are the shipping costs?
Everything on our website is free shipping!

Q. Do you ship outside of the USA?
Yes we ship Worldwide! However there will be shipping/handling fees. Please call if making an international order.

Payment

Q. What type of payments do you accept?
PayPal and all major credit cards.  You can also call us directly to pay for your order by phone 929-266-7883 — 7 Days A Week 10am-10pm EST.

Q. Have you received my payment yet?
If you have paid with a credit card directly or through PayPal your payment is processed immediately which triggers an email from us. This email should be sent to you within 30 minutes after payment has been made. This email will verify we have received your payment and your order is being processed for shipping. Once your order is shipped we will send another email to you to verify along with your 1 year warranty certificate!

Returns/Warranty

Q. Can I return my product for a refund?
Yes. In the unfortunate event you would like to have a refund we offer a 30 day money back guarantee. We will process your refund and send you a prepaid shipping label with tracking to return your item.

Q. Is there any type of warranty on your products?
Absolutely! We offer a standard 2 year warranty on EVERY product we sell! We also offer extended warranties and 24/7 tech support for only $9.99/mo (no annual fee, no commitment) 

Q. I believe I have a virus or something doesn’t seem right
We offer free computer virus/malware scans for all of our customers. From our ‘Contact Us’ page simply schedule a remote connection repair. We will be in contact at the time you requested to take care of a potential virus/malware/slow system, etc. This is included for free in your 1 year warranty!

Please submit a contact request form below or call us directly at 929-266-7883 for additional information. Thanks!

 

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